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Privacy Policy

This Privacy Policy explains how Elliot Hobart ("we", "us", "our") collects, uses, shares and protects your personal information when you visit elliothobart.com or buy from us. We handle personal information in line with the Australian Privacy Principles in the Privacy Act 1988 (Cth).

What we collect Your contact, delivery and order details, and how you use our website
Why To deliver your order, look after you and improve our store
Payments Handled by our payment providers: we never see your full card number
Marketing emails You can unsubscribe at any time
Your rights Access, correct or delete your information

1. Who we are

Elliot Hobart is responsible for the personal information collected through this website. You can contact us about privacy at any time at support@elliothobart.com.

For your security, our website uses SSL/TLS encryption to protect personal information and other confidential content you send us, such as orders and enquiries. You can tell the connection is encrypted by the "https://" address and the padlock in your browser.

2. When you visit our website

If you only browse our website, we collect the information your browser sends automatically, which we need to show you the website and keep it working properly:

  • the pages you visit;
  • the date and time of your visit;
  • the website or link that brought you to us;
  • the browser and operating system you use;
  • your IP address and approximate location.

We use this information to keep our website stable and secure and to improve it. We may review it if there are clear signs of unlawful use.

3. Cookies

Cookies are small text files stored on your device. Some are deleted when you close your browser (session cookies). Others stay on your device until they expire or you delete them (persistent cookies), so that we or our partners can recognise your browser on your next visit.

Cookies keep our store working, for example by remembering what's in your cart. They also help us understand how our website is used and measure our advertising. Some cookies come from our partners, such as Meta and Google (third-party cookies).

You can set your browser to tell you when cookies are set, to accept them case by case, or to block them. If you block cookies, some features of our website, such as the cart, may not work. You'll find these settings in the help pages of your browser (for example Chrome, Safari, Firefox or Edge).

4. When you contact us

When you contact us by email or through our contact form, we collect your name, your email address and anything you include in your message, such as photos for a return. We use this only to answer your request and for the related admin, and we delete it once your request is resolved, unless the law requires us to keep it.

5. When you place an order

When you place an order, start a checkout or create a customer account, we collect the details needed to complete it: your name, email address, phone number (if you give it), delivery and billing addresses, and what you ordered.

We use this information to process, deliver and support your order, including returns and refunds. Once your order is complete, or your account is deleted, we keep your details only as long as tax and accounting laws require, and then delete them, unless you've agreed to further use. If you have a customer account, you can ask us to delete it at any time by emailing us.

6. Email marketing

News and offers: if you tick the box at checkout or sign up on our website, we'll email you news and offers. Your email address is all we need.

Your order and your cart: if you buy from us or start a checkout, we may email you about your order, remind you about items left in your cart, and tell you about similar products, as allowed by the Spam Act 2003.

Every marketing email has an unsubscribe link, and you can unsubscribe at any time. Once you do, we'll remove your email address from our marketing list.

7. Who we share your information with

We share your personal information only as needed to run our store:

  • Shopify, the platform that hosts our store and processes orders.
  • Payment providers (Shopify Payments and PayPal), which process your payment. They receive only what's needed for the payment and may run their own fraud and credit checks under their own privacy policies.
  • Our warehouse and delivery partners, which receive your name, delivery address and phone number to send your order.
  • Email and order-tracking services, which send our emails and show your parcel's tracking.
  • Advertising and analytics partners, such as Meta (Facebook) and Google, which help us measure and improve our ads (see section 8).
  • Authorities, when the law requires it.

We don't sell your personal information.

8. Advertising and analytics

We use the Meta Pixel and Meta's Conversions API, and we may use Google's advertising and analytics tools, to show our ads to people who may be interested, measure how they perform and avoid showing you the same ads too often. These tools use cookies and similar technologies to record things like the pages you visit and the purchases you make. To match these events to our ads, we may share encrypted (hashed) contact details, such as your email address, with Meta.

We also use Shopify's analytics to understand how visitors use our store, so we can improve it.

You can control ad personalisation in your Facebook and Google account settings, and you can block or delete cookies in your browser.

9. Information stored outside Australia

Some of the companies we work with store or process information outside Australia, including in Canada and the United States (for example Shopify, Meta, Google and PayPal) and in Asia (our warehouse and delivery partners). When we share information overseas, we take reasonable steps to make sure it's protected.

10. How we protect your information

Our store runs on Shopify, which is certified to the PCI DSS Level 1 standard for card payments. Information is encrypted in transit, and only people who need it to run our store can access it. No method of sending or storing information is completely secure, but we work hard to protect yours and act quickly if anything goes wrong.

11. Your rights

You can ask us at any time to:

  • tell you what personal information we hold about you and give you access to it;
  • correct information that's wrong, out of date or incomplete;
  • delete your information, where the law doesn't require us to keep it;
  • stop sending you marketing emails.

Email us at support@elliothobart.com and we'll respond within 30 days. If you're not happy with how we've handled your request or a privacy concern, you can complain to the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

If you're in the European Union or the United Kingdom, you also have rights under the GDPR, including the rights to restrict or object to processing, to data portability, to withdraw your consent at any time, and to lodge a complaint with your local data protection authority.

12. Children

Our store is intended for adults, and we don't knowingly collect personal information from children.

13. Changes to this policy

We may update this policy from time to time. The current version is always on this page, with the date it was last updated.

14. Contact us

For any privacy question or request, email support@elliothobart.com. We reply within one business day, Monday to Friday, 9am to 5pm AEST.

Last updated: October 2026