Refund Policy
We want you to love what you order. If something isn't right, here's how returns and refunds work at Elliot Hobart.
| Return window | 30 days from delivery |
|---|---|
| Return postage (change of mind) | Paid by you |
| Return address | Our returns warehouse in Asia (we email it to you) |
| Faulty, damaged or wrong item | Replacement or full refund, and we cover the postage |
| Refunds | Within 14 days of approving your return, to your original payment method |
Can I return my order?
Yes. If you're not happy with what you ordered, you can return it within 30 days of receiving it. To be accepted, a change-of-mind return must meet all of these conditions:
- The item is complete, with all its parts and accessories, and comes back in its original packaging, just as it arrived.
- It shows only normal handling. Damage caused by careless handling isn't covered.
- Items where hygiene matters, such as bedding and cushions, are unused and clean.
We may refuse a returned item if it has been used or damaged after delivery.
These conditions apply to change-of-mind returns. They don't limit your rights if an item is faulty, damaged or not what you ordered (see below).
How to return your order
- Email us at support@elliothobart.com with the subject "Return request".
- Include your order number, the reason for the return, a photo if the item is damaged, your full name and your address.
- Wait for our reply. Within one business day we'll email you the correct return address and instructions. Please don't send the item back to the sender address on the parcel: always wait for the return address we give you.
- Send it back. For change-of-mind returns, you pay the postage to our returns warehouse in Asia. We recommend a tracked service. Please email us the tracking number once it's on its way, so we can process your return as quickly as possible.
Refunds
When your return arrives, we'll check it within 7 business days and email you to confirm. Once it's approved, we'll refund you within 14 days, to the same payment method you used. Your bank may take a few more days to show it.
What we refund: the full price you paid for the returned items. Shipping to you is always free, so there's no delivery charge to deduct.
What we don't refund on change-of-mind returns:
- the cost of sending the item back to us;
- damage caused by improper handling after delivery.
Cancelling an order
Orders are processed automatically as soon as they're placed, so we usually can't stop an order once it's in progress. If you change your mind, email us straight away and we'll tell you whether it can still be cancelled.
Once your order is on its way, it can't be cancelled. Our products ship from Asia, so delivery takes longer than a local order (see our Shipping Policy). Please wait until it arrives, then return it under this policy. You're welcome to let us know in advance that you'll be sending it back.
Damaged, faulty or wrong items
We pack every piece carefully. If your order arrives damaged or faulty, or isn't what you ordered, email us a photo of the item and its packaging as soon as you notice, ideally within 7 days so we can lodge a claim with the carrier. We'll send you a replacement or give you a full refund, and you won't pay any postage.
12-month warranty
Every product is covered against faults in materials or workmanship for 12 months from delivery, under normal household use. If a fault appears, we'll repair, replace or refund the item, and we'll cover the postage. The warranty doesn't cover normal wear and tear, accidental damage, misuse, or using the item other than as intended.
To make a claim, email support@elliothobart.com with your order number, a short description of the problem and a photo or two. This warranty is provided by Elliot Hobart.
Your rights under the Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
The benefits of our warranty are in addition to your other rights and remedies under the law. Nothing in this policy limits those rights.
Questions?
Email support@elliothobart.com. We reply within one business day, Monday to Friday, 9am to 5pm AEST.
Last updated: October 2026