Shipping Policy

Every order ships free, with tracking, to any address in Australia. There's no minimum spend.

Processing	1 to 3 business days
Delivery	8 to 12 business days after dispatch
Shipping cost	Free, with no minimum order
Where we ship	Australia only

How long will my order take?

1. Order placed: you get an order confirmation email straight away.
2. Processing: 1 to 3 business days. Orders placed on a Friday evening or at the weekend start on the next business day.
3. Dispatch: once your order is processed, it's sent from our warehouse in Asia and we email you a tracking number.
4. Delivery: an estimated 8 to 12 business days after dispatch, depending on where you live.

Business days are Monday to Friday, not including national public holidays. In busy periods, such as the weeks before Christmas, or in bad weather, delivery can take a few days longer. We always do our best to get your order to you as quickly as possible.

Tracking your order

As soon as your order is dispatched, we email you a tracking number. You can follow your parcel at any time on our Track Your Order page.

Shipping costs

We pay the shipping on every order. Your parcel is delivered to your door for free, with no minimum order value.

Import duties and taxes

Orders under A$1,000 aren't charged Australian import duty, so there's nothing extra to pay when your parcel arrives. On orders of A$1,000 or more, any duty or taxes charged by the Australian Border Force are paid by the customer.

How to place an order

1. Choose your product: on the product page, pick any options and click ADD TO CART.
2. Go to checkout: open your cart and click Checkout. Enter your email and delivery address.
3. Check your delivery details: shipping is free on every order. Make sure your address is correct.
4. Pay: choose your payment method. Every payment is encrypted with SSL, so your details stay safe.
5. Confirm: click "Pay now". We'll email you an order confirmation. If anything goes wrong, contact us and we'll help.

Payment methods

We accept Visa, Mastercard, American Express, Apple Pay, Google Pay and PayPal. All payments are encrypted with SSL, so you can always pay in a secure environment.

Delivery problems

Please check your address carefully at checkout, as we can't change it once your order has been dispatched. If your tracking shows your parcel as delivered but you can't find it, or if it seems stuck, email us and we'll help sort it out with the carrier.

Questions?

Email support@elliothobart.com. We reply within one business day, Monday to Friday, 9am to 5pm AEST.

Last updated: October 2026